What is Relay?
For everyone, including the thousands of people who are Deaf,
Hard of Hearing, Deaf-Blind or Speech Disabled, Missouri
offers an important public service called Relay.
.
Call 24 hours a day, seven days a week. Relay assistants can instruct you in making long distance calls. Upon reaching the center, provide the relay agent with the area code and telephone number you wish to call. If making a long distance call, advise the relay agent the type of call you are making (direct dial, credit card, collect, person-to-person, etc.), how you wish to pay, and the name of your long distance carrier if you are calling long distance. If using a calling card, credit card or third number billing, you will need to provide your name and the necessary billing number. TDD callers can access the Relay Missouri center by calling toll free: 711 or 1-800-RELAY-MO (1+800-735-2966). Voice callers can access the Relay Missouri center by calling toll free: 711 or 1+800-735-2466.

How does relay work?
Dial 7-1-1 from any phone or the
appropriate toll-free number below to connect to the
Relay. Give the Communication Assistant (CA) the area code
and number you want to call. During a relay call, the CA will
voice everything typed by the TTY user and type everything said
by the telephone user.

DIRECTORY ASSISTANCE-MISSOURI
     TDD users need to call 1+800-855-1155                  

BILLING OF CALLS AND PRIVACY
The Relay Center handles local and long distance calls to numbers both within and outside the state. However, all calls must originate within the State of Missouri. There is no charge for local calls. Long distance calls are billed to the customer on a monthly basis. All long distance calls handled by the Relay Center are billed at a special discounted rate. All calls handled by the Relay Center are strictly confidential. Relay agents cannot disclose any information from a conversation and records of conversations are not kept.

Emergency Calls
If you have an emergency you should use your telephone or
TTY to call 911 or your local emergency service number directly. Relay centers are not emergency centers and should not by used to place emergency calls.

FOR MORE INFORMATION ON THE RELAY MISSOURI CENTER PLEASE CONTACT: 

Relay Missouri Center
3445 Missouri Highway 291
Independence, MO 64057
1+800-735-2966 (ADD)
1+800-735-2466 (Voice)