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  The future of broadband technology.
Please scroll all the way down and click on the submit button once you are done. If you would simply like to be contacted with more information click here.
Call 801 789 2800 for for help with this form.
Customer Billing Information:
   
 
Contact Email Address:
If you recently moved to Eagle Mountain, what town did you move from?
What is the physical address of the location where internet service is to be installed? (If different from billing address.)
   
   
Additional Contact Information
   
Telephone Services
Please select a telephone service to qualify for our bundled broadband rates. Direct Communications offers traditional landline telephone service, free emergency phone service, and digital IP phone service(Direct Digital Voice).
   
Which telephone services do you want?  

- $16.50 (plus about $17 in taxes)
plus ePhone -$4.95 - includes unlimited local calling. (excluding about $17 in taxes)

A $50 one-time activation fee applies to new telephone line installs. Landline telephone price of $16.50 does not include applicable state and federal taxes and surcharges.

We are required by federal law to gather either your social security number or driver license number in order to set up a new account for landline phone service. 

When we call you back to finalize your service order and accept payment for the $50 phone line activation fee, the customer service representative will ask for your social security number and driver license number if you have not provided it in this order.

Please choose a long distance option:  






After 1000 long distance minutes, calls will be charged at $0.10 per minute until end of billing period. Calls on this $29.95 package will be transported using IP technology.

 

   
   
High-Speed Internet (Broadband)
 
What Broadband Speed do you want?
Plans and Pricing
Would you like a sales representative to review the speed options with you when we call you back to finalize your order?



 
Internet Add-on Features

Directcom recommends a wireless/WiFi router with your broadband installation, so you can use your laptop, or other wifi-enabled device in any room. We will install the router, and set up your Wifi network free at the time the initial service install if you provide one or purchase a router from us. Fiber-to-the-home customers will not need a modem to receive broadband service--just plug your router directly into our fiber electronics box on the outside of your home. For best results we recommend all customers use our new Calix GigaCenter Dual-Band AC Gigabit port enabled router which will allow you to take full control of your Wifi service at home--you will not see your full provided speed if your outdated router can't handle the speeds we provide. Wire all devices via Ethernet cable where speed is going to be vital, like your SmartTV, game console or PC.

Please select a modem or router option:

   
 
   
   
Broadband Contract

Would you like a FREE install with a service term commitment, or prefer to pay $125 for the install?

Click here to read the contract.

Download a PDF version of the 6-month service agreement for your records: 
6-month Broadband Service Contract

Installation is now only $50 if you sign a service term commitment. ($75 savings.)
Without a contract, installation on a new service is $125.




(DSL install fees are set by federal regulation and not by Direct Communications. We can waive these fees with a term commitment. If you do not plan to keep this service for 6 months, please pay $75 for the install up front. If you wish to end your contract early, you may cancel service anytime for just $25 fee.  In the event legal action is necessary to collect on balances due, $200 collection fee and other legal expenses will apply.)

   
   
CPNI

Please choose a password for your new account:

 

FCC regulations require that we provide you the option of establishing a security question and password for you account, to protect your Customer Proprietary Network Information (CPNI). This will prevent others who do not know your password from accessing personal information such as your call records.

 

Should I forget or lose my password please use the following question to authenticate my password:

   
   
Payment Method

Please choose how you will receive your bill:

 

Direct Communications is saving more trees today with paperless billing. This means we generate electronic bills, which are sent to your email address each month. You will then be able to pay your bill for free online, or sign up for auto pay, where your monthly payment is automatically drawn from your credit card or checking account. You will also be able to print a statement from your online account and mail in a check.

You can still receive a paper bill if you really want one, but we recommend you save yourself some time and money and go paperless.

 
Note: You will be mailed your first bill in paper format so that you will have the necessary information (like your new account #) you will need to set up your online account.
   
How did you hear about Direct Communications?
If you were referred by a friend under our $75 refer-a-friend program, please enter your friend's information here so they will receive credit.

 

   

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Internet Access Contract with DIRECT COMMUNICATIONS CEDAR VALLEY

TERMS
This Agreement is between Direct Communications Cedar Valley (DCCV) and the participant ("you" or "your"). This Agreement sets forth the terms and conditions under which you agree to use DCCV DSL (Digital Subscriber Line) Internet Access Service, fiber optic broadband service, Wireless Internet Service, or Dial-Up Internet Service with or without phone service.  Unless otherwise provided, the terms and conditions for the equipment used in association with this Service are those terms and conditions provided by the equipment manufacturer.

1. SERVICE
The term of this Agreement will be on a month-to-month basis unless otherwise noted.
A. Commencing on the date on which Service is installed, you will have use of the Service pursuant to the terms and conditions set forth herein. In exchange, you will pay the current charges for such Service and equipment, including installation charges and shipping and handling charges (if applicable) upon commencement of billing. Billing will begin when we have activated your DSL Internet Service on our network whether or not you have completed self-installation or actually use the DSL/Broadband (BB) Internet Service. After notification of a modification, your continued use of the Service and equipment constitutes an affirmative agreement to be bound by such new terms, conditions, and charges.
B. The Service shall continue until such time as you provide DCCV with notice that you wish to discontinue the Service, or Service is terminated and/or canceled by DCCV, as set forth herein.
C. DCCV reserves the right to modify or discontinue the Service with 30 days notice to you.

 

2. FEES
  You agree to pay all fees and charges specified when you ordered service                         
   including recurring and nonrecurring charges for Internet Access and the
   associated equipment.
A. For all service charges, including installation charges if applicable, DCCV will bill the credit card you provided or automatically debit the checking/savings account you have provided us.  If any portion of payment is received after the late payment date, a late payment fee of $15 will be charged.
B. In the event you fail to pay the monthly charges billed to your credit card or debited to the checking/savings account you provided us, DCCV reserves the right to bill all outstanding sums to your credit card or to bill you directly.  DCCV may assign unpaid late balances to a collection agency for appropriate action. In the event legal action is necessary to collect on balances due, you agree to reimburse DCCV for all expenses incurred to recover sums due, including attorneys' fees, 29% collection fee and other legal expenses.
C. DCCV may suspend or discontinue the DCCV Service if charges are not paid.
D. DCCV reserves the right to charge $50.00 if you are not present at the               location for a scheduled trouble ticket dispatch appointment.
E.  Transferring the DSL/BB service voids contract.  You must pay installation fees to go month to month or sign new contract.

3. CANCELLATIONS, TERMINATIONS AND ASSIGNMENTS
A. In the event a ruling, regulation or order issued by a judicial, legislative or
regulatory body causes DCCV to believe that this Agreement and/or the
Services provided hereunder, maybe in conflict with such rules, regulations and orders, DCCV may suspend or terminate the Service, or terminate this Agreement, without liability. In the event a DCCV subcontractor for the Service stops providing the Service to DCCV for any reason, DCCV shall have forty-five calendar days to arrange for a reasonably comparable service. If DCCV cannot arrange for reasonably comparable Service either you or DCCV may thereafter terminate this Agreement without liability.
B. You may terminate the Service upon notification to DCCV. You agree to pay the entire amount due for the month in which service is terminated. In the event of early termination of a 6 month Term Service commitment, you agree to pay an additional $25.   If you purchase service together with an equipment promotion, additional termination charges may apply.
C. If you fail to pay any charge when due, including, but not limited to,
re-connect fees, installation charges or taxes, or if you fail to perform or observe any other material term or condition of this Agreement, or if you provide false or inaccurate information which is required for the provision of the Service or is necessary to allow DCCV-NR to bill you for the Service, and such condition continues unremedied for thirty days, you shall be in default and DCCV may suspend or terminate the Service to you.  You may not assign your account or the Service to anyone. Upon reasonable notice, DCCV may assign its rights and obligation under this Agreement.

4. PROVISION OF SERVICE
You understand and agree that temporary interruptions of the Service may occur as normal events in the provision of the Service. You further understand and agree that DCCV has no control over third party networks you may access in the course of your use of the Service, and therefore, delays and disruption of other network transmissions are completely beyond the control of DCCV.

5. LIMITATION OF LIABILITY
A. DCCV will make reasonable efforts to provide continuous, uninterrupted, expedient and error-free Service to you. Under no circumstances shall DCCV be liable to you or any other person for any special, incidental, consequential or punitive damages of any kind, including without limitation, loss of profits, loss of income or cost of replacement Services.
B. DCCV’s liability for damages, including but not limited to damages in regards to interruptions of Service, for mistakes, omissions, delays, errors and
defects in the provision of the Service, shall in no event exceed an amount
equal to the pro-rata charges to you for the period during which the Service
is affected.

C. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, DCCV HEREBY DISCLAIMS ANY AND ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF FITNESS, MERCHANTABILITY AND PERFORMANCE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.
D. DCCV MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE WILL BE
UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR
DOES DCCV MAKE ANY WARRANTY AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE. FURTHERMORE, DCCV PROVIDES NO GUARANTEE WITH REGARD TO THROUGHPUT SPEEDS WITH THE SERVICE. YOU UNDERSTAND AND AGREE THAT ANY MATERIAL AND/OR DATA DOWNLOADED, OR OTHERWISE OBTAINED, THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN RISK, AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL AND/OR DATA.

6. INDEMNITY
A. You agree to indemnify and save DCCV harmless from all claims, losses, liens, expenses, suits and attorneys' fees ("Liabilities") for injuries to or death of any person and for damages to or loss of any property which may
in any way arise out of or result from or in connection with your use of the
Service, except to the extent that such Liabilities arise from the intentional
misconduct of DCCV.
B. You agree to indemnify DCCV, its parent, affiliates and subsidiaries, in the event that your use of the Service and/or Software; (i) constitutes a violation of any law, regulation or tariff (including, without limitation, copyright and intellectual property laws); (ii) is defamatory, fraudulent or deceptive, (iii) is intended to threaten, harass or intimidate, or (iv) interferes with other customers' use or enjoyment of the Services provided by DCCV.

7. COMPATIBILITY
You are solely responsible for provisioning, configuration and maintenance of all equipment on your premises, including, without limitation, computers, modems and other communications equipment. DCCV shall not be responsible for delays in the provision of Service resulting from incompatibility of such equipment, or resulting from improper provisioning, configuration or maintenance of such equipment.

8. CUSTOMER SUPPORT
A. Basic ADSL Internet Access, as applicable, is a single IP Service intended
for use by a single computer.  DCCV can assist in setting up your LAN for an additional fee.
B. You will be responsible for payment of service charges for visits by DCCV or its subcontractors to your premises when a service request results from causes not attributable to DCCV or its subcontractors.

9. USE LIMITATIONS
A. You agree to comply with all Federal and State regulations, the rules,
regulations and policies adopted by DCCV, including but not limited to, DCCV's Acceptable-Use-Policy- [located at GET FROM BRIG], as modified from time to time; and the rules regulations and policies applicable to any network that you access through the Service. Any violation of such rules, regulation and policies, or any network policy document issued by DCCV, shall be cause for DCCV to suspend or terminate the Service.
B. Nothing contained in this Agreement may be construed to convey to you
any interest, title, or license in the user-ID, electronic mail address, Universal Resource Locator, IP Address or domain name used by you in connection with the Service.
C. DCCV reserves the right to suspend or terminate the Service to you, or to suspend or terminate any user-ID, electronic mail address, Universal
Resource Locator or domain name used by you, in the event it is used in a
manner which (i) constitutes violation of any law, regulation or tariff
(including, without limitation, copyright and intellectual property laws); (ii)
is defamatory, fraudulent, obscene or deceptive; (iii) is intended to threaten,
harass or intimidate; (iv) tends to damage the name or reputation of DCCV, its parent, affiliates and subsidiaries; or (v) interferes with other customers' use and enjoyment of the Services provided by DCCV.
D. You understand and agree that any attempt to break security, or to access
an account which does not belong to you, shall be considered a material breach of this Agreement, and such breach may result in suspension or
termination of the Service. You further agree to immediately notify DCCV of (i) any unauthorized use of your account and/or (ii) any breach, or attempted breach, of security known to you.
E. The Service has been designed to be used at the residence or business at
which it was installed. You may not allow other residences or businesses
to connect to your Service or re-sell your Service in any manner. Such
action may be subject to immediate termination and you will be charged
termination fees, if applicable.

10. FORCE MAJEURE
Neither DCCV nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their reasonable control, including, without limitation: fire, lighting, explosion, power surge or failure, water, acts of God, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers. No delay or failure to perform shall be excused under this Section by the acts or omissions of DCCV's subcontractors, vendors or suppliers unless such acts or omissions are themselves the product of a force majeure condition described in this Section.

11. GENERAL
A. This Agreement shall be construed in accordance with the Laws of the
State in which the Service was provided.
B. You will provide DCCV and its subcontractors reasonable access to your premises in order to install, maintain and repair the Service.
C. If you have purchased one of the “up to” Services, there is no minimum guaranteed speed for the Service. 

12.  STATEMENT OF NON-DISCRIMINATION
DCCV is the recipient of federal financial assistance from the Rural Electrification Administration, an agency of the US Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended and the rules and regulations of the US Department of Agriculture which provide that: “In accordance with Federal law and the US Department of Agriculture’s policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, or disability (Not all prohibited bases apply to all programs).

The US Department of Agriculture prohibits discrimination in all its programs and activities on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, and marital or family status (Not all prohibited bases apply to all programs).  Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact the USDA’s Target Center at (202) 720-2600 (voice and TDD).

To file a complaint of discrimination write USDA, Director, Office of Civil Rights, Room 326-W, Whiten Building, 1400 Independence Avenue, SW, Washington DC 20250-9410 or call (202) 720-5964 (voice or TDD).  USDA is an equal opportunity provider and employer.”

13. MODEM RENTAL
If you choose to rent a modem from DCCV and the modem becomes                                                                inoperable due to customer neglect the customer will be charged for the   modem.

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